| Cro Travel World Privacy Policy |
INTRODUCTION: |
| As from 8th September 1998 Cro Travel World Australia Pty. Ltd. CAN 082 800 486, ABN 63 677 938 103, will be subject to the National Privacy Principals under the Privacy Act 1988. |
| This Privacy Policy explains in general how Cro Travel protects your privacy of personal information under the National Privacy Principals. This policy will apply to any personal information you provide to us: |
- When in making a booking with us in person, by phone or via Cro Travel Website
- Under any other arrangement or agreement;
- Via a Travel Agent or travel provider to whom you have provided personal information.
Cro Travel will at all times collect information in a lawful and fair manner. |
| WHAT KIND OF PERSONAL INFORMATION CRO TRAVEL COLLECTS: |
The information we collect depends upon the services, which we provide. For example, if you are arranging travel we may collect details such as visa information, photos, copies of passports, name, address, telephone, email, age, where travelled, partners name, frequent flyer information, contact numbers, insurance details, and any other information as required for health reasons for your the trip.
We collect information on Travel Agencies and Airlines for the purposes of credit control and accounting. Details include: Company name, company group, consultants name, sales amount, ABN number, CAN number, IATA number, ABTA number, address, telephone number, fax number, email.
Cookies:
We may use a feature of your browser "a Cookie" to assign your computer a "User ID". Cookies do not contain information by which we can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is down loaded or so that your browser does not accept cookies. We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with relevant material which we believe may be of interest based on that information. To disable your cookies, please refer to the help menu within your Internet browser.
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| HOW WE COLLECT PERSONAL INFORMATION: |
We collect information from you via telephone, letter, fax, e-mail, web sites, or if you deal with us in person. We may have occasion to collect information about you from a third party. For example:
- People making travel arrangements on your behalf.
- Market research companies contracted by us to improve our products and services.
- Trade directories and associations to ensure quality assurance.
If you provide personal information about another person to Cro Travel, Cro Travel requires you to inform that person you have done so and provide them with a copy of this policy. |
| HOW WE USE YOUR PERSONAL INFORMATION: |
Cro Travel may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose for collection. Generally, we use personal information:
- To provide you with the products and services you have requested.
- To fulfil travel bookings and related processes.
- For internal administration.
- To conduct market research and sales and other marketing activities.
Some of the information that we collect is personal information essential to our business and to facilitate the processes thereof. In most cases where we ask you to provide information about yourself, if you do not provide us with that information, we will not be able to provide you with the requested product or service.
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| DISCLOSURE TO THIRD PARTIES: |
Cro Travel may disclose personal information to other members of Travel Industry, which may only use it as set out above. Cro Travel may also provide your information to:
- Third parties engaged by us to perform functions on our behalf such as processing credit card information, mail outs, debt collection, marketing, research and advertising.
- Third parties authorised by you to receive information held by Cro Travel. Law enforcement agencies and governments worldwide for security purposes.
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| HOW CRO TRAVEL TREATS SENSITIVE INFORMATION:
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal records and health. As we are required by law to obtain your consent to the collection of Sensitive Information, we will assume you have given us your consent to collect that information unless you advise us in writing otherwise.
Cro Travel may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
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| ACCESS AND ACCOUNTABILITY OF INFORMATION WE HOLD ABOUT YOU: |
| You have the right to seek access to personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, Cro Travel will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request. |
| KEEPING YOUR PERSONAL INFORMATION UP TO DATE: |
| We take reasonable measures to ensure all personal information is accurate, complete and up-to-date, when we collect it or use it. If any of your information seems to be incorrect please advise the Cro Travel on travel@crotravel.com.au |
| CHANGES TO THIS PRIVACY POLICY: |
| Cro Travel may from time to time review and update this Privacy Policy statement to take account of new laws and technology and changes to our operations. All personal information held by Cro Travel will be governed by our most recent Private Policy posted on our website: www.crotravel.com.au |
